About This Role
Provide technical support to Krestworks enterprise clients, ensuring smooth system operations and high client satisfaction.
Key Responsibilities
- Respond to and resolve client support tickets within SLA
- Diagnose and troubleshoot technical issues
- Document solutions and maintain knowledge base
- Conduct client training sessions
Requirements
- Diploma in IT, Computer Science, or related field
- 1+ years of technical support experience
- Strong analytical and troubleshooting skills
- Excellent communication skills in English and Swahili